{"id":6557,"date":"2024-07-25T13:49:33","date_gmt":"2024-07-25T06:49:33","guid":{"rendered":"https:\/\/thaipropertynews.com\/feeds\/?p=6557"},"modified":"2024-07-25T13:49:33","modified_gmt":"2024-07-25T06:49:33","slug":"cx-asia-week-2024-promises-an-experience-revolution-with-fresh-insights-and-innovative-focus","status":"publish","type":"post","link":"https:\/\/thaipropertynews.com\/feeds\/?p=6557","title":{"rendered":"CX Asia Week 2024 Promises an Experience Revolution with Fresh Insights and Innovative Focus"},"content":{"rendered":"

SINGAPORE<\/span><\/span>, July 25, 2024<\/span><\/span> \/PRNewswire\/ — CX Asia Week 2024<\/a>, returning for its 12th edition, is set to redefine the customer experience landscape.\u00a0<\/p>\n

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Jamie Tan<\/span>, General Manager of IQPC Asia, aptly puts it, the event has solidified its position as the “must-attend” gathering for CX professionals. This year’s edition promises to be even more impactful, with a focus on personalisation and the transformative power of AI.<\/p>\n

Qinthara Fasya, Conference Producer, envisions a future where customer journeys are as intimate as conversations with close friends. The event will delve deep into strategies to achieve this level of personalisation through micro-segmentation<\/a> and the harnessing of generative AI.<\/p>\n

Under the expert guidance of Chairperson Katja Forbes<\/span>, the event is poised to deliver unparalleled value. Forbes emphasises the importance of this year’s theme, “Experience Revolution: Design the Journeys Customers Crave,” in addressing the evolving CX landscape. With a rich program<\/a> featuring industry leaders, interactive workshops, and networking opportunities, CX Asia Week 2024 is set to be a catalyst for innovation and growth in the region.<\/p>\n

New CX Experts Take the Stage
For the first time, over 60% of the presenting CX experts<\/a> will be new faces, bringing fresh perspectives from:<\/p>\n

LinkedIn Top Voice for AI: Dominique Rose Van-Winther<\/span>, Chief AI Evangelist, Chief Executive Officer, Final Upgrade AI May Chin<\/span>, Head of Product Growth & Analytics, ZALORA Teeraphol Ambhai, Head of Search Experience – Martech, Bumrungrad International Hospital Kirk Chua<\/span>, Customer Service Lead, Associate General Manager, Airport Operations Services, Changi Airport Group Gina Lim<\/span>, Head of Customer Experience, AIG Asia Pacific Insurance <\/p>\n

Unveiling New and Exciting Features
New this year is the Knowledge Immersion Visit<\/a> to Changi Experience Studio and NCS Office. Attendees can also delve into a Focus Day on Gen AI and Human Touch<\/a>, optimising customer touchpoints, and exploring the link between employee and customer satisfaction.<\/p>\n

Join us<\/a>\u00a0to network, learn, and shape the future of CX. Visit www.cxasiaweek.com<\/a> to learn more about the event!\u00a0<\/p>\n

About IQPC\u00a0& CX Asia:
IQPC is a global leader in business-to-business events, offering a dynamic mix of online and offline platforms for executives across industries. CX Asia Week, an IQPC event, has established itself as the premier gathering for Asia’s<\/span> customer experience leaders. For twelve years, it has brought together industry experts to share insights, foster connections, and drive innovation in delivering exceptional customer experiences.<\/p>\n

Contact:
Suhailah\u00a0Ishak\u00a0
suhailah.ishak@iqpc.com.sg<\/a><\/p>\n

<\/div>","protected":false},"excerpt":{"rendered":"

<\/p>\n

SINGAPORE<\/span><\/span>, July 25, 2024<\/span><\/span> \/PRNewswire\/ — CX Asia Week 2024<\/a>, returning for its 12th edition, is set to redefine the customer experience landscape.\u00a0<\/p>\n

\n

<\/a>
<\/span><\/p>\n<\/div>\n

\u00a0<\/p>\n

\n

<\/a>
<\/span><\/p>\n<\/div>\n

Jamie Tan<\/span>, General Manager of IQPC Asia, aptly puts it, the event has solidified its position as the “must-attend” gathering for CX professionals. This year’s edition promises to be even more impactful, with a focus on personalisation and the transformative power of AI.<\/p>\n

Qinthara Fasya, Conference Producer, envisions a future where customer journeys are as intimate as conversations with close friends. The event will delve deep into strategies to achieve this level of personalisation through micro-segmentation<\/a> and the harnessing of generative AI.<\/p>\n

Under the expert guidance of Chairperson Katja Forbes<\/span>, the event is poised to deliver unparalleled value. Forbes emphasises the importance of this year’s theme, “Experience Revolution: Design the Journeys Customers Crave,” in addressing the evolving CX landscape. With a rich program<\/a> featuring industry leaders, interactive workshops, and networking opportunities, CX Asia Week 2024 is set to be a catalyst for innovation and growth in the region.<\/p>\n

New CX Experts Take the Stage
For the first time, over 60% of the presenting CX experts<\/a> will be new faces, bringing fresh perspectives from:<\/p>\n

LinkedIn Top Voice for AI: Dominique Rose Van-Winther<\/span>, Chief AI Evangelist, Chief Executive Officer, Final Upgrade AI May Chin<\/span>, Head of Product Growth & Analytics, ZALORA Teeraphol Ambhai, Head of Search Experience – Martech, Bumrungrad International Hospital Kirk Chua<\/span>, Customer Service Lead, Associate General Manager, Airport Operations Services, Changi Airport Group Gina Lim<\/span>, Head of Customer Experience, AIG Asia Pacific Insurance <\/p>\n

Unveiling New and Exciting Features
New this year is the Knowledge Immersion Visit<\/a> to Changi Experience Studio and NCS Office. Attendees can also delve into a Focus Day on Gen AI and Human Touch<\/a>, optimising customer touchpoints, and exploring the link between employee and customer satisfaction.<\/p>\n

Join us<\/a>\u00a0to network, learn, and shape the future of CX. Visit www.cxasiaweek.com<\/a> to learn more about the event!\u00a0<\/p>\n

About IQPC\u00a0& CX Asia:
IQPC is a global leader in business-to-business events, offering a dynamic mix of online and offline platforms for executives across industries. CX Asia Week, an IQPC event, has established itself as the premier gathering for Asia’s<\/span> customer experience leaders. For twelve years, it has brought together industry experts to share insights, foster connections, and drive innovation in delivering exceptional customer experiences.<\/p>\n

Contact:
Suhailah\u00a0Ishak\u00a0
suhailah.ishak@iqpc.com.sg<\/a><\/p>\n

<\/div>\n

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