{"id":44274,"date":"2026-01-08T22:11:00","date_gmt":"2026-01-08T15:11:00","guid":{"rendered":"https:\/\/thaipropertynews.com\/feeds\/?p=44274"},"modified":"2026-01-08T22:11:00","modified_gmt":"2026-01-08T15:11:00","slug":"major-beauty-retailer-modernizes-hr-service-delivery-with-3clogic-voice-ai-integration","status":"publish","type":"post","link":"https:\/\/thaipropertynews.com\/feeds\/?p=44274","title":{"rendered":"Major Beauty Retailer Modernizes HR Service Delivery With 3CLogic Voice AI Integration"},"content":{"rendered":"\n\n\n
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Elevating Employee Experience with 3CLogic’s AI-Powered Contact Center Integrated with ServiceNow HRSD<\/i><\/p>\n

ROCKVILLE, Md.<\/span><\/span>, Jan. 8, 2026<\/span><\/span> \/PRNewswire\/ — 3CLogic<\/a>, the leading AI-powered contact center platform purpose-built for ServiceNow\u00ae, today announced that a major beauty retailer has selected its Voice AI and Contact Center solution. The decision comes in support of the retailer’s ongoing strategic transformation to deliver faster, more intuitive support to its extensive employee community.<\/p>\n

Facing challenges with its legacy on\u2011premise contact center solution, the retailer, with thousands of associates employed across its nationwide beauty stores, sought a modern platform to streamline service delivery, accelerate resolutions, and enable automation in complement to its upcoming deployment of ServiceNow’s HR Service Delivery (HRSD) product.\u00a0<\/p>\n

“We’re excited to partner with this organization as they reimagine how employees access support across both store and corporate environments,” states Denis Seynhaeve<\/span>, CEO of 3CLogic. “Voice remains a foundational communication channel, especially in human resources where empathy is as important as the speed of service. We look forward to supporting their digital transformation in 2026.”<\/p>\n

With a strong focus on improving HR interactions and better supporting store associates who lack easy access to traditional support channels, the company selected 3CLogic to natively integrate AI, SMS, and contact center capabilities to deliver a number of HR value drivers including:<\/p>\n