{"id":35524,"date":"2025-10-06T09:00:33","date_gmt":"2025-10-06T09:00:33","guid":{"rendered":"https:\/\/www.hotelsalepage.com\/feed\/cision-pr-newswire\/singapores-digital-economy-at-18-6-of-gdp-up-from-14-9-in-2019-growth-fuelled-by-accelerating-digitalisation-and-ai-adoption-across-sectors-and-firms\/"},"modified":"2025-10-06T09:00:33","modified_gmt":"2025-10-06T09:00:33","slug":"singapores-digital-economy-at-18-6-of-gdp-up-from-14-9-in-2019-growth-fuelled-by-accelerating-digitalisation-and-ai-adoption-across-sectors-and-firms-2","status":"publish","type":"post","link":"https:\/\/thaipropertynews.com\/feeds\/?p=35524","title":{"rendered":"Singapore&#8217;s Digital Economy at 18.6% of GDP, up from 14.9% in 2019; Growth fuelled by accelerating digitalisation and AI adoption across sectors and firms"},"content":{"rendered":"<table border=\"0\" cellspacing=\"10\" cellpadding=\"5\" align=\"right\">\n<tbody>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mma.prnasia.com\/media2\/2761829\/IMDA_Logo.jpg?p=medium600\" border=\"0\" alt=\"\" title=\"logo\" hspace=\"0\" vspace=\"0\" width=\"118\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul type=\"disc\">\n<li><i>Pulse survey conducted by IMDA unveiled 3 in 4 workers are using AI tools regularly, with 85% of the AI-using workers polled finding that AI helps them to work faster and better.<\/i><\/li>\n<li><i>SMEs&#8217; AI adoption rate more than tripled in just one year: 14.5% of SMEs and 62.5% of non-SMEs adopted AI in 2024.<\/i><\/li>\n<\/ul>\n<p><span class=\"legendSpanClass\"><span class=\"xn-location\">SINGAPORE<\/span><\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">Oct. 6, 2025<\/span><\/span> \/PRNewswire\/ &#8212; Digitalisation is essential to the growth of <span class=\"xn-location\">Singapore&#8217;s<\/span> overall economy. In 2024, <span class=\"xn-location\">Singapore&#8217;s<\/span> digital economy grew by <span class=\"xn-money\">S$12 billion<\/span><sup>[1]<\/sup>, expanding to a total of <span class=\"xn-money\">S$128.1 billion<\/span>. This accounts for 18.6% of the nation&#8217;s gross domestic product (GDP), up from 18.0% in 2023 and 14.9% in 2019<i>. <\/i><\/p>\n<div class=\"PRN_ImbeddedAssetReference\">\n<\/div>\n<p>According to\u00a0IMDA&#8217;s Singapore Digital Economy (SGDE) Report 2025, more than two-thirds of <span class=\"xn-location\">Singapore&#8217;s<\/span> digital economy came from non-Information &amp; Communications (I&amp;C) sectors. This shows that <span class=\"xn-location\">Singapore&#8217;s<\/span> digital growth is not just driven by tech companies, but by digitalisation across all industries. Among these non-I&amp;C sectors, Finance &amp; Insurance remained the largest contributor, followed by Wholesale Trade, and Manufacturing, underscoring the critical need for all enterprises \u2014 regardless of industry \u2014 to embrace digitalisation to drive growth.\u00a0<\/p>\n<p><b>Digitalisation Benefits All Firms, with 95% of SMEs onboard<\/b><\/p>\n<p>According to the report, enterprises are making\u00a0digitalisation central to how they operate. In 2024, the digital adoption rate<sup>[2]<\/sup> rose. 95.1% of SMEs have adopted at least one digital area out of the six<sup>[3] <\/sup>measured.<\/p>\n<p>SMEs are leading the charge in deepening digitalisation, and this is evident in several ways:<\/p>\n<p>a.\u00a0 Their digital adoption intensity<sup><\/sup><sup>[4]<\/sup> saw the largest jump in years, with SMEs using an average of 2.3 digital areas of the six measured, up from 2.0 in 2023.<\/p>\n<p>b.\u00a0 The adoption of sector-specific digital solutions<sup><\/sup><sup>[5]<\/sup>, as recommended in IMDA&#8217;s Industry Digital Plans (IDPs)<sup>[6]<\/sup>, also increased considerably. Almost all (97%) SMEs adopted at least one sector-specific solution, up from just 85% the year before.<\/p>\n<p><b>Tech Workforce Expands, Offering Strong Prospects Beyond I&amp;C sectors<\/b><\/p>\n<p><span class=\"xn-location\">Singapore&#8217;s<\/span> tech workforce continued to expand from 208,300 in 2023 to 214,000 in 2024, with roles related to AI &amp; Data and Cybersecurity among the fastest growing. This growth was primarily driven by non-I&amp;C sectors, reflecting the deepening of\u00a0digitalisation across the economy.<\/p>\n<p>Tech jobs also continue to offer good wages and strong career prospects. In 2024, the median monthly wage for resident tech workers was <span class=\"xn-money\">S$7,950<\/span>, much higher than the overall resident median monthly wage of <span class=\"xn-money\">S$4,860<\/span>.<\/p>\n<p>The demand for specific tech skills has also shifted. Between 2019 and 2024, programming languages such as Python and SQL were among the more highly sought-after tech skills, and there was an increase in demand for skills associated with cloud platforms and scalable digital infrastructure they support. Conversely, tech skills associated with web development became relatively less prominent.<\/p>\n<p>Zeroing in on AI, the number of tech job postings requiring AI skills has steadily increased between 2019 and 2024, in tandem with the rise in AI adoption in <span class=\"xn-location\">Singapore<\/span>. This growth was driven by rise in demand across all sectors, including I&amp;C, Finance &amp; Insurance, Manufacturing, and Professional Services.<\/p>\n<p><b>AI Fast Becoming Essential Tool for Enterprises and Workers<\/b><\/p>\n<p><i><u>Enterprises deepening AI adoption<\/u><\/i><\/p>\n<p>AI adoption among\u00a0SMEs tripled in one year. 14.5% of SMEs adopted AI in 2024, up from 4.2% in 2023. Among non-SMEs, the AI adoption rate also jumped from 44% to 62.5%.<\/p>\n<p>Those who adopt AI also gain tangibly.\u00a0SMEs tapping AI-enabled solutions under the Productivity Solutions Grant (PSG) achieved an average cost savings of 52% in 2024. SMEs that adopted AI-powered cybersecurity solutions under PSG achieved even higher average cost savings of 71%, highlighting the strong returns from investing in AI-enhanced security measures.<\/p>\n<p>Firms are implementing AI in various tasks and across business functions. According to an\u00a0IMDA-commissioned pulse survey of enterprises<sup>[7]<\/sup>:<\/p>\n<p>a.\u00a0 Firms are applying AI tools to multiple business functions. SMEs are using AI in an average of 3 business functions. In contrast, non-SMEs are using AI in an average of 5 business functions. The most common functions using AI were the same for both SMEs and non-SMEs: IT, Customer Service, and Finance &amp; Accounting.\u00a0\u00a0 \u00a0<\/p>\n<p>b.\u00a0 While the majority of the AI-adopting firms (84%) reported using off-the-shelf generative AI tools, more than half (52%) have adopted AI-enabled digital solutions tailored for domain-specific tasks such as human resources and accounting software. Another 44% of AI-using firms have implemented customised or proprietary AI tools, showing a growing sophistication in how businesses are embedding AI into their operations.<\/p>\n<p>c.\u00a0 More than two-thirds of the surveyed AI-adopting firms intend to prioritise training and upskilling their workforce in the next 1 to 2 years, while 63% expect to redesign jobs to better integrate AI into daily operations.<\/p>\n<p><i><u>More workers using AI tools<\/u><\/i><\/p>\n<p>AI is now being used more in the workplace.\u00a0IMDA&#8217;s recent pulse survey<sup><\/sup><sup>[8]<\/sup>\u00a0of working individuals found that:<\/p>\n<p>a.\u00a0 Nearly 3 in 4 workers (73.8%) reported using AI tools at work, with many using AI several times a week or even daily. Among these surveyed AI users, 58% used AI for brainstorming and ideation, alongside writing and editing (54%) and administrative tasks (42%).<\/p>\n<p>b.\u00a0 AI is delivering benefits for workers across multiple dimensions. A large majority (85%) of AI users reported improvements in productivity, time savings and work quality (i.e. doing work better). Beyond such efficiency gains, nearly half of AI users (48%) indicated using AI to enhance their creativity (i.e. doing better work), while one-third (33%) saw benefits in using AI for capability development (i.e. for learning).<\/p>\n<p>c.\u00a0 Employers are also actively providing support for their employees to use AI at work. About 7 in 10 surveyed AI users said their employers had provided support, most often through training opportunities (62%), access to paid AI tools (42%), and clear guidelines and policies on AI use (30%).<\/p>\n<p><b>Architecting Singapore&#8217;s Digital Future<\/b><\/p>\n<p>Mr.\u00a0Kiren Kumar, Deputy Chief Executive, IMDA, said: &#8220;We are encouraged by the strong growth momentum of our Digital Economy, now accounting for 18.6% of <span class=\"xn-location\">Singapore&#8217;s<\/span> GDP. We will broaden and deepen our support for sectors, enterprises and talent to harness digitalisation and AI for innovation and productivity. At the same time, we are laying the foundation for frontier technologies including Embodied AI, Agentic AI, Quantum Computing and Communications, ensuring <span class=\"xn-location\">Singapore<\/span> stays competitive and inclusive in the digital future.&#8221;<\/p>\n<p>In partnership with government agencies, industry players, and the workforce,\u00a0IMDA will strengthen <span class=\"xn-location\">Singapore&#8217;s<\/span> position as a leading digital economy \u2014 deepening enterprise capabilities, supporting workforce transformation, and fostering innovation in emerging technologies.<\/p>\n<p><b>About the Infocomm Media Development Authority (IMDA)<\/b><\/p>\n<p>The Infocomm Media Development Authority (IMDA) leads <span class=\"xn-location\">Singapore&#8217;s<\/span> digital transformation by developing a vibrant digital economy and an inclusive digital society. As Architects of <span class=\"xn-location\">Singapore&#8217;s<\/span> Digital Future, we foster growth in Infocomm Technology and Media sectors in concert with progressive regulations, harnessing frontier technologies, and developing local talent and digital infrastructure ecosystems to establish <span class=\"xn-location\">Singapore<\/span> as a digital metropolis.<\/p>\n<p>For more news and information, visit <a href=\"http:\/\/www.imda.gov.sg\/\" target=\"_blank\" rel=\"nofollow\">http:\/\/www.imda.gov.sg<\/a>\u00a0or follow IMDA on LinkedIn (IMDAsg) and Instagram (@imdasg).<\/p>\n<p><b><span>***<\/span><\/b><\/p>\n<div>\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"1\" class=\"prnbcc\">\n<tbody>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[1]<\/sup>\u00a0The DE VA for 2023 has been revised to S$116.1 billion (18.0% of GDP) due to the annual revision to National Accounts statistics by Singapore Department of Statistics (DOS).<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[2]<\/sup>\u00a0Digital adoption rate refers to the percentage of firms that adopted at least one of the six digital areas measured.<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[3]<\/sup>\u00a0The six digital areas measured were\u00a0Cybersecurity, Cloud, e-Payments, e-Commerce, Data Analytics, and AI<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[4]<\/sup>\u00a0Digital adoption intensity refers to the average number of digital areas adopted per firm, out of the six areas measured.<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[5]<\/sup>\u00a0Digital solutions can either address general business functions or be sector-specific. General business functions could be applied across sectors, such as resource management and revenue generation functions. Examples of sector-specific solution categories include Integrated POS (with mobile features) in the Retail sector, and Digital Ordering systems in the Food Services sector.<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[6]<\/sup>\u00a0<a href=\"https:\/\/www.imda.gov.sg\/how-we-can-help\/smes-go-digital\/industry-digital-plans\" target=\"_blank\" class=\"prnews_a\" rel=\"nofollow\">Industry Digital Plans<\/a> (IDPs) provide SMEs with a step-by-step digitalisation guide, which includes a tailored set of sector-specific digital solution categories for adoption by SMEs at different stages of their growth.<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[7]<\/sup>\u00a0Analysis in this segment is based on an IMDA-commissioned pulse survey of about 500 AI-using firms, conducted in May and June 2025.<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[8]<\/sup>\u00a0Analysis in this segment is based on a recent online pulse survey conducted by IMDA among about 320 working individuals in May and June 2025.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<p>\u00a0<\/p>\n<p><b>Factsheet: Company Profiles<\/b><\/p>\n<div>\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"1\" class=\"prnbcc\">\n<tbody>\n<tr>\n<td class=\"prnpr2 prnpl2 prncbts prnbrbrs prnbbbs prnbsbls\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><b><span class=\"prnews_span\">NewGens<\/span><\/b><b><span class=\"prnews_span\">: Cutting Hiring Time in Half with IMDA&#8217;s GenAI Sandbox<\/span><\/b><\/span><\/p>\n<ol type=\"1\">\n<li class=\"prnews_li\"><span class=\"prnews_span\">NewGens is a local consultancy firm with over two decades of experience serving the financial services sector in areas such as business continuity, anti-money laundering (AML), and risk management.\u00a0<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Their hiring process was previously too time-consuming \u2014 screening large volumes of resumes often\u00a0delayed timely engagement with candidates and led to missed opportunities with quality ones.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Through <b>IMDA&#8217;s GenAI Sandbox<\/b>, NewGens adopted a GenAI-powered talent acquisition tool to automatically screen resumes and identify top candidates based on relevant skills and experience. The tool applied consistent and data-driven criteria to mitigate\u00a0bias during candidate screening, as well as improved candidate engagement through personalised responses and faster turnaround times.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Since the implementation, they have improved their hiring efficiency by 50%, speeding up recruitment which allowed hiring managers to focus on higher-value work.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Having seen the positive impact, NewGens is now exploring more ways to harness AI\/GenAI to drive business growth.<\/span><\/li>\n<\/ol>\n<p class=\"prnml4\">\u00a0<\/p>\n<p class=\"prnml4\"><span class=\"prnews_span\"><b><span class=\"prnews_span\">Nanyang Inc: <\/span><\/b><b><span class=\"prnews_span\">Transforming Event Logistics <\/span><\/b><b><span class=\"prnews_span\">with IMDA&#8217;s GenAI X Digital Leaders Initiative<\/span><\/b><\/span><\/p>\n<ol type=\"1\">\n<li class=\"prnews_li\"><span class=\"prnews_span\">Founded in 1965 as a local logistics service provider for events, Nanyang Inc is reinventing itself as a tech-driven leader in Singapore&#8217;s event logistics sector.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Frustrated by fragmented systems, manual inventory tracking and management, and slow customer responses, Nanyang Inc turned to Gen AI\u2014first testing a customer-service chatbot that cut handling time for website inquiries by 82%, through the support of IMDA&#8217;s GenAI Sandbox Programme.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Impressed by these results, Nanyang Inc leveraged IMDA&#8217;s GenAI x Digital Leaders initiative, gaining access to Tech Giants&#8217; expertise and resources to further deepen Gen AI usage. Through the initiative, Nanyang Inc worked with Google and Tridoriana tech consultancy firm, to develop <b>AutomateAI<\/b> \u2014 a unified platform powered by Google&#8217;s Vertex AI and BigQuery. AutomateAI uses <\/span><span class=\"prnews_span\">AI agents to automatically handle tasks that previously required manual coordination across multiple departments.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">By leveraging this technology, Nanyang Inc slashed order-processing time by 67%, saved 850 man-hours a month and boosted customer retention by 65%, delivering a 257% ROI in its first year.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Building on the success of AutomateAI, Nanyang Inc <\/span><span class=\"prnews_span\">plans to expand its AI suite to include generative models for 3D impressions and drawn-to-scale mock-ups, enabling them to streamline workflows further. <\/span><span class=\"prnews_span\">\u00a0<\/span><\/li>\n<\/ol>\n<p class=\"prnml4\">\u00a0<\/p>\n<p class=\"prnml4\"><span class=\"prnews_span\"><b>Thomson Medical: Building Capabilities Through IMDA&#8217;s Digital Leaders Programme<\/b><\/span><\/p>\n<ol type=\"1\">\n<li class=\"prnews_li\"><span class=\"prnews_span\">Thomson Medical is one of the major private providers of healthcare services for women and children in Singapore.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Thomson Medical was able to accelerate its digital transformation journey, with support from <b>IMDA&#8217;s Digital Leaders Programme,<\/b> to achieve its aim of seamless patient care experience and operational efficiency.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">The organisation deepened internal digital capabilities by hiring skilled talent and collaborating with technology partners to implement digital initiatives, while leadership also attended IMDA&#8217;s Masterclasses to gain knowledge and know-how in leading digital transformation across the organisation.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">To relieve administrative stress on operations, they developed <\/span><span class=\"prnews_span\">an automated discharge solution that leveraged GenAI to <\/span><span class=\"prnews_span\">consolidate information from medical records and treatment notes, draft discharge and care summaries, and create personalised care plans for patients.<\/span><span class=\"prnews_span\"> <\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">The solution is expected to save 20 minutes for time taken per patient discharge, and uplift revenue by 5% as a result of improved post-discharge engagement.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">This is a great example of a healthcare provider adopting just the right digital tools to make a big difference to operations and patient experience.<\/span><\/li>\n<\/ol>\n<p class=\"prnml4\">\u00a0<\/p>\n<p class=\"prnml4\"><span class=\"prnews_span\"><b>Foodpanda: Pivoting from Pharmacist to Software Engineer<\/b><b> with the PowerUp Tech Traineeship Programme<\/b><\/span><\/p>\n<ol type=\"1\">\n<li class=\"prnews_li\"><span class=\"prnews_span\">Mr Lim Ying Fu, a pharmacist with four years in healthcare, faced the challenge of pivoting to software engineering with no formal programming qualifications or coding background.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Determined to embrace the tech industry&#8217;s learning curve, Ying Fu applied to <b>foodpanda&#8217;s PowerUp Tech Traineeship programme in 2023<\/b>.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">The intensive six-month programme combined three months of classroom training with three months of hands-on experience in foodpanda&#8217;s Payment Integration team, where he deployed new system features, diagnosed technical issues, and implemented testing protocols.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Ying Fu&#8217;s end-to-end ownership of tasks earned him recognition and a permanent position as Backend Engineer I with foodpanda.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">He has since been promoted to Backend Engineer II, demonstrating successful career progression from healthcare to tech through the traineeship programme.<\/span><\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<p>\u00a0 \u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p><!-- wp:html --><\/p>\n<table border=\"0\" cellspacing=\"10\" cellpadding=\"5\" align=\"right\">\n<tbody>\n<tr>\n<td><img decoding=\"async\" src=\"https:\/\/mma.prnasia.com\/media2\/2761829\/IMDA_Logo.jpg?p=medium600\" border=\"0\" alt=\"\" title=\"logo\" hspace=\"0\" vspace=\"0\" width=\"118\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul type=\"disc\">\n<li><i>Pulse survey conducted by IMDA unveiled 3 in 4 workers are using AI tools regularly, with 85% of the AI-using workers polled finding that AI helps them to work faster and better.<\/i><\/li>\n<li><i>SMEs&#8217; AI adoption rate more than tripled in just one year: 14.5% of SMEs and 62.5% of non-SMEs adopted AI in 2024.<\/i><\/li>\n<\/ul>\n<p><span class=\"legendSpanClass\"><span class=\"xn-location\">SINGAPORE<\/span><\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">Oct. 6, 2025<\/span><\/span> \/PRNewswire\/ &#8212; Digitalisation is essential to the growth of <span class=\"xn-location\">Singapore&#8217;s<\/span> overall economy. In 2024, <span class=\"xn-location\">Singapore&#8217;s<\/span> digital economy grew by <span class=\"xn-money\">S$12 billion<\/span><sup>[1]<\/sup>, expanding to a total of <span class=\"xn-money\">S$128.1 billion<\/span>. This accounts for 18.6% of the nation&#8217;s gross domestic product (GDP), up from 18.0% in 2023 and 14.9% in 2019<i>. <\/i><\/p>\n<div class=\"PRN_ImbeddedAssetReference\">\n<\/div>\n<p>According to\u00a0IMDA&#8217;s Singapore Digital Economy (SGDE) Report 2025, more than two-thirds of <span class=\"xn-location\">Singapore&#8217;s<\/span> digital economy came from non-Information &amp; Communications (I&amp;C) sectors. This shows that <span class=\"xn-location\">Singapore&#8217;s<\/span> digital growth is not just driven by tech companies, but by digitalisation across all industries. Among these non-I&amp;C sectors, Finance &amp; Insurance remained the largest contributor, followed by Wholesale Trade, and Manufacturing, underscoring the critical need for all enterprises \u2014 regardless of industry \u2014 to embrace digitalisation to drive growth.\u00a0<\/p>\n<p><b>Digitalisation Benefits All Firms, with 95% of SMEs onboard<\/b><\/p>\n<p>According to the report, enterprises are making\u00a0digitalisation central to how they operate. In 2024, the digital adoption rate<sup>[2]<\/sup> rose. 95.1% of SMEs have adopted at least one digital area out of the six<sup>[3] <\/sup>measured.<\/p>\n<p>SMEs are leading the charge in deepening digitalisation, and this is evident in several ways:<\/p>\n<p>a.\u00a0 Their digital adoption intensity<sup><\/sup><sup>[4]<\/sup> saw the largest jump in years, with SMEs using an average of 2.3 digital areas of the six measured, up from 2.0 in 2023.<\/p>\n<p>b.\u00a0 The adoption of sector-specific digital solutions<sup><\/sup><sup>[5]<\/sup>, as recommended in IMDA&#8217;s Industry Digital Plans (IDPs)<sup>[6]<\/sup>, also increased considerably. Almost all (97%) SMEs adopted at least one sector-specific solution, up from just 85% the year before.<\/p>\n<p><b>Tech Workforce Expands, Offering Strong Prospects Beyond I&amp;C sectors<\/b><\/p>\n<p><span class=\"xn-location\">Singapore&#8217;s<\/span> tech workforce continued to expand from 208,300 in 2023 to 214,000 in 2024, with roles related to AI &amp; Data and Cybersecurity among the fastest growing. This growth was primarily driven by non-I&amp;C sectors, reflecting the deepening of\u00a0digitalisation across the economy.<\/p>\n<p>Tech jobs also continue to offer good wages and strong career prospects. In 2024, the median monthly wage for resident tech workers was <span class=\"xn-money\">S$7,950<\/span>, much higher than the overall resident median monthly wage of <span class=\"xn-money\">S$4,860<\/span>.<\/p>\n<p>The demand for specific tech skills has also shifted. Between 2019 and 2024, programming languages such as Python and SQL were among the more highly sought-after tech skills, and there was an increase in demand for skills associated with cloud platforms and scalable digital infrastructure they support. Conversely, tech skills associated with web development became relatively less prominent.<\/p>\n<p>Zeroing in on AI, the number of tech job postings requiring AI skills has steadily increased between 2019 and 2024, in tandem with the rise in AI adoption in <span class=\"xn-location\">Singapore<\/span>. This growth was driven by rise in demand across all sectors, including I&amp;C, Finance &amp; Insurance, Manufacturing, and Professional Services.<\/p>\n<p><b>AI Fast Becoming Essential Tool for Enterprises and Workers<\/b><\/p>\n<p><i><u>Enterprises deepening AI adoption<\/u><\/i><\/p>\n<p>AI adoption among\u00a0SMEs tripled in one year. 14.5% of SMEs adopted AI in 2024, up from 4.2% in 2023. Among non-SMEs, the AI adoption rate also jumped from 44% to 62.5%.<\/p>\n<p>Those who adopt AI also gain tangibly.\u00a0SMEs tapping AI-enabled solutions under the Productivity Solutions Grant (PSG) achieved an average cost savings of 52% in 2024. SMEs that adopted AI-powered cybersecurity solutions under PSG achieved even higher average cost savings of 71%, highlighting the strong returns from investing in AI-enhanced security measures.<\/p>\n<p>Firms are implementing AI in various tasks and across business functions. According to an\u00a0IMDA-commissioned pulse survey of enterprises<sup>[7]<\/sup>:<\/p>\n<p>a.\u00a0 Firms are applying AI tools to multiple business functions. SMEs are using AI in an average of 3 business functions. In contrast, non-SMEs are using AI in an average of 5 business functions. The most common functions using AI were the same for both SMEs and non-SMEs: IT, Customer Service, and Finance &amp; Accounting.\u00a0\u00a0 \u00a0<\/p>\n<p>b.\u00a0 While the majority of the AI-adopting firms (84%) reported using off-the-shelf generative AI tools, more than half (52%) have adopted AI-enabled digital solutions tailored for domain-specific tasks such as human resources and accounting software. Another 44% of AI-using firms have implemented customised or proprietary AI tools, showing a growing sophistication in how businesses are embedding AI into their operations.<\/p>\n<p>c.\u00a0 More than two-thirds of the surveyed AI-adopting firms intend to prioritise training and upskilling their workforce in the next 1 to 2 years, while 63% expect to redesign jobs to better integrate AI into daily operations.<\/p>\n<p><i><u>More workers using AI tools<\/u><\/i><\/p>\n<p>AI is now being used more in the workplace.\u00a0IMDA&#8217;s recent pulse survey<sup><\/sup><sup>[8]<\/sup>\u00a0of working individuals found that:<\/p>\n<p>a.\u00a0 Nearly 3 in 4 workers (73.8%) reported using AI tools at work, with many using AI several times a week or even daily. Among these surveyed AI users, 58% used AI for brainstorming and ideation, alongside writing and editing (54%) and administrative tasks (42%).<\/p>\n<p>b.\u00a0 AI is delivering benefits for workers across multiple dimensions. A large majority (85%) of AI users reported improvements in productivity, time savings and work quality (i.e. doing work better). Beyond such efficiency gains, nearly half of AI users (48%) indicated using AI to enhance their creativity (i.e. doing better work), while one-third (33%) saw benefits in using AI for capability development (i.e. for learning).<\/p>\n<p>c.\u00a0 Employers are also actively providing support for their employees to use AI at work. About 7 in 10 surveyed AI users said their employers had provided support, most often through training opportunities (62%), access to paid AI tools (42%), and clear guidelines and policies on AI use (30%).<\/p>\n<p><b>Architecting Singapore&#8217;s Digital Future<\/b><\/p>\n<p>Mr.\u00a0Kiren Kumar, Deputy Chief Executive, IMDA, said: &#8220;We are encouraged by the strong growth momentum of our Digital Economy, now accounting for 18.6% of <span class=\"xn-location\">Singapore&#8217;s<\/span> GDP. We will broaden and deepen our support for sectors, enterprises and talent to harness digitalisation and AI for innovation and productivity. At the same time, we are laying the foundation for frontier technologies including Embodied AI, Agentic AI, Quantum Computing and Communications, ensuring <span class=\"xn-location\">Singapore<\/span> stays competitive and inclusive in the digital future.&#8221;<\/p>\n<p>In partnership with government agencies, industry players, and the workforce,\u00a0IMDA will strengthen <span class=\"xn-location\">Singapore&#8217;s<\/span> position as a leading digital economy \u2014 deepening enterprise capabilities, supporting workforce transformation, and fostering innovation in emerging technologies.<\/p>\n<p><b>About the Infocomm Media Development Authority (IMDA)<\/b><\/p>\n<p>The Infocomm Media Development Authority (IMDA) leads <span class=\"xn-location\">Singapore&#8217;s<\/span> digital transformation by developing a vibrant digital economy and an inclusive digital society. As Architects of <span class=\"xn-location\">Singapore&#8217;s<\/span> Digital Future, we foster growth in Infocomm Technology and Media sectors in concert with progressive regulations, harnessing frontier technologies, and developing local talent and digital infrastructure ecosystems to establish <span class=\"xn-location\">Singapore<\/span> as a digital metropolis.<\/p>\n<p>For more news and information, visit <a href=\"http:\/\/www.imda.gov.sg\/\" target=\"_blank\" rel=\"nofollow\">http:\/\/www.imda.gov.sg<\/a>\u00a0or follow IMDA on LinkedIn (IMDAsg) and Instagram (@imdasg).<\/p>\n<p><b><span>***<\/span><\/b><\/p>\n<div>\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"1\" class=\"prnbcc\">\n<tbody>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[1]<\/sup>\u00a0The DE VA for 2023 has been revised to S$116.1 billion (18.0% of GDP) due to the annual revision to National Accounts statistics by Singapore Department of Statistics (DOS).<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[2]<\/sup>\u00a0Digital adoption rate refers to the percentage of firms that adopted at least one of the six digital areas measured.<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[3]<\/sup>\u00a0The six digital areas measured were\u00a0Cybersecurity, Cloud, e-Payments, e-Commerce, Data Analytics, and AI<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[4]<\/sup>\u00a0Digital adoption intensity refers to the average number of digital areas adopted per firm, out of the six areas measured.<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[5]<\/sup>\u00a0Digital solutions can either address general business functions or be sector-specific. General business functions could be applied across sectors, such as resource management and revenue generation functions. Examples of sector-specific solution categories include Integrated POS (with mobile features) in the Retail sector, and Digital Ordering systems in the Food Services sector.<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[6]<\/sup>\u00a0<a href=\"https:\/\/www.imda.gov.sg\/how-we-can-help\/smes-go-digital\/industry-digital-plans\" target=\"_blank\" class=\"prnews_a\" rel=\"nofollow\">Industry Digital Plans<\/a> (IDPs) provide SMEs with a step-by-step digitalisation guide, which includes a tailored set of sector-specific digital solution categories for adoption by SMEs at different stages of their growth.<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[7]<\/sup>\u00a0Analysis in this segment is based on an IMDA-commissioned pulse survey of about 500 AI-using firms, conducted in May and June 2025.<\/span><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"prngen2\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><sup>[8]<\/sup>\u00a0Analysis in this segment is based on a recent online pulse survey conducted by IMDA among about 320 working individuals in May and June 2025.<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>\u00a0<\/p>\n<p><b>Factsheet: Company Profiles<\/b><\/p>\n<div>\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"1\" class=\"prnbcc\">\n<tbody>\n<tr>\n<td class=\"prnpr2 prnpl2 prncbts prnbrbrs prnbbbs prnbsbls\" colspan=\"1\" rowspan=\"1\">\n<p class=\"prnml4\"><span class=\"prnews_span\"><b><span class=\"prnews_span\">NewGens<\/span><\/b><b><span class=\"prnews_span\">: Cutting Hiring Time in Half with IMDA&#8217;s GenAI Sandbox<\/span><\/b><\/span><\/p>\n<ol type=\"1\">\n<li class=\"prnews_li\"><span class=\"prnews_span\">NewGens is a local consultancy firm with over two decades of experience serving the financial services sector in areas such as business continuity, anti-money laundering (AML), and risk management.\u00a0<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Their hiring process was previously too time-consuming \u2014 screening large volumes of resumes often\u00a0delayed timely engagement with candidates and led to missed opportunities with quality ones.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Through <b>IMDA&#8217;s GenAI Sandbox<\/b>, NewGens adopted a GenAI-powered talent acquisition tool to automatically screen resumes and identify top candidates based on relevant skills and experience. The tool applied consistent and data-driven criteria to mitigate\u00a0bias during candidate screening, as well as improved candidate engagement through personalised responses and faster turnaround times.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Since the implementation, they have improved their hiring efficiency by 50%, speeding up recruitment which allowed hiring managers to focus on higher-value work.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Having seen the positive impact, NewGens is now exploring more ways to harness AI\/GenAI to drive business growth.<\/span><\/li>\n<\/ol>\n<p class=\"prnml4\">\u00a0<\/p>\n<p class=\"prnml4\"><span class=\"prnews_span\"><b><span class=\"prnews_span\">Nanyang Inc: <\/span><\/b><b><span class=\"prnews_span\">Transforming Event Logistics <\/span><\/b><b><span class=\"prnews_span\">with IMDA&#8217;s GenAI X Digital Leaders Initiative<\/span><\/b><\/span><\/p>\n<ol type=\"1\">\n<li class=\"prnews_li\"><span class=\"prnews_span\">Founded in 1965 as a local logistics service provider for events, Nanyang Inc is reinventing itself as a tech-driven leader in Singapore&#8217;s event logistics sector.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Frustrated by fragmented systems, manual inventory tracking and management, and slow customer responses, Nanyang Inc turned to Gen AI\u2014first testing a customer-service chatbot that cut handling time for website inquiries by 82%, through the support of IMDA&#8217;s GenAI Sandbox Programme.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Impressed by these results, Nanyang Inc leveraged IMDA&#8217;s GenAI x Digital Leaders initiative, gaining access to Tech Giants&#8217; expertise and resources to further deepen Gen AI usage. Through the initiative, Nanyang Inc worked with Google and Tridoriana tech consultancy firm, to develop <b>AutomateAI<\/b> \u2014 a unified platform powered by Google&#8217;s Vertex AI and BigQuery. AutomateAI uses <\/span><span class=\"prnews_span\">AI agents to automatically handle tasks that previously required manual coordination across multiple departments.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">By leveraging this technology, Nanyang Inc slashed order-processing time by 67%, saved 850 man-hours a month and boosted customer retention by 65%, delivering a 257% ROI in its first year.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Building on the success of AutomateAI, Nanyang Inc <\/span><span class=\"prnews_span\">plans to expand its AI suite to include generative models for 3D impressions and drawn-to-scale mock-ups, enabling them to streamline workflows further. <\/span><span class=\"prnews_span\">\u00a0<\/span><\/li>\n<\/ol>\n<p class=\"prnml4\">\u00a0<\/p>\n<p class=\"prnml4\"><span class=\"prnews_span\"><b>Thomson Medical: Building Capabilities Through IMDA&#8217;s Digital Leaders Programme<\/b><\/span><\/p>\n<ol type=\"1\">\n<li class=\"prnews_li\"><span class=\"prnews_span\">Thomson Medical is one of the major private providers of healthcare services for women and children in Singapore.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Thomson Medical was able to accelerate its digital transformation journey, with support from <b>IMDA&#8217;s Digital Leaders Programme,<\/b> to achieve its aim of seamless patient care experience and operational efficiency.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">The organisation deepened internal digital capabilities by hiring skilled talent and collaborating with technology partners to implement digital initiatives, while leadership also attended IMDA&#8217;s Masterclasses to gain knowledge and know-how in leading digital transformation across the organisation.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">To relieve administrative stress on operations, they developed <\/span><span class=\"prnews_span\">an automated discharge solution that leveraged GenAI to <\/span><span class=\"prnews_span\">consolidate information from medical records and treatment notes, draft discharge and care summaries, and create personalised care plans for patients.<\/span><span class=\"prnews_span\"> <\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">The solution is expected to save 20 minutes for time taken per patient discharge, and uplift revenue by 5% as a result of improved post-discharge engagement.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">This is a great example of a healthcare provider adopting just the right digital tools to make a big difference to operations and patient experience.<\/span><\/li>\n<\/ol>\n<p class=\"prnml4\">\u00a0<\/p>\n<p class=\"prnml4\"><span class=\"prnews_span\"><b>Foodpanda: Pivoting from Pharmacist to Software Engineer<\/b><b> with the PowerUp Tech Traineeship Programme<\/b><\/span><\/p>\n<ol type=\"1\">\n<li class=\"prnews_li\"><span class=\"prnews_span\">Mr Lim Ying Fu, a pharmacist with four years in healthcare, faced the challenge of pivoting to software engineering with no formal programming qualifications or coding background.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Determined to embrace the tech industry&#8217;s learning curve, Ying Fu applied to <b>foodpanda&#8217;s PowerUp Tech Traineeship programme in 2023<\/b>.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">The intensive six-month programme combined three months of classroom training with three months of hands-on experience in foodpanda&#8217;s Payment Integration team, where he deployed new system features, diagnosed technical issues, and implemented testing protocols.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">Ying Fu&#8217;s end-to-end ownership of tasks earned him recognition and a permanent position as Backend Engineer I with foodpanda.<\/span><\/li>\n<li class=\"prnews_li\"><span class=\"prnews_span\">He has since been promoted to Backend Engineer II, demonstrating successful career progression from healthcare to tech through the traineeship programme.<\/span><\/li>\n<\/ol>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>\u00a0 \u00a0<\/p>\n<p><!-- \/wp:html 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