{"id":29907,"date":"2025-08-12T20:07:45","date_gmt":"2025-08-12T20:07:45","guid":{"rendered":"https:\/\/www.hotelsalepage.com\/feed\/cision-pr-newswire\/firstsource-named-a-star-performer-and-a-major-contender-in-everest-groups-financial-crime-and-compliance-fcc-operations-services-peak-matrix-assessment-2025\/"},"modified":"2025-08-12T20:07:45","modified_gmt":"2025-08-12T20:07:45","slug":"firstsource-named-a-star-performer-and-a-major-contender-in-everest-groups-financial-crime-and-compliance-fcc-operations-services-peak-matrix-assessment-2025","status":"publish","type":"post","link":"https:\/\/thaipropertynews.com\/feeds\/?p=29907","title":{"rendered":"Firstsource named a ‘Star Performer’ and a ‘Major Contender’ in Everest Group’s Financial Crime and Compliance (FCC) Operations Services PEAK Matrix\u00ae Assessment 2025"},"content":{"rendered":"\n\n\n
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MELBOURNE, Australia<\/span><\/span>, Aug. 12, 2025<\/span><\/span> \/PRNewswire\/ —\u00a0Firstsource Solutions Limited<\/b><\/a>\u00a0(NSE: FSL) (BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has been recognized as a Star Performer<\/b>\u00a0and a Major Contender<\/b><\/a>\u00a0in Everest Group’s Financial Crime and Compliance (FCC) Operations Services PEAK Matrix\u00ae Assessment 2025<\/b>. This dual recognition indicates Firstsource’s year-on-year improvement in both market impact and vision & capability dimensions among 36 global providers, based on its ongoing innovation, investments, and growth.<\/p>\n

\"Firstsource<\/a>
Firstsource named a \u2018Star Performer\u2019 and a \u2018Major Contender\u2019 in Everest Group\u2019s Financial Crime and Compliance (FCC) Operations Services PEAK Matrix\u00ae Assessment 2025<\/span> <\/div>\n

Everest Group recognized\u00a0Firstsource for its strong UK presence, expanded scope from fraud specialization to end-to-end FCC operations<\/a>, and its AI-powered, BPaaS-led delivery model. The Star Performer distinction, awarded selectively to providers demonstrating the most substantial year-on-year progress, underscores the success of Firstsource’s differentiated UnBPO\u2122 strategy in reshaping FCC delivery.\u00a0<\/p>\n

Vivek Sharma<\/span>, Head \u2013 BFS, CMT, and Emerging Geos, Firstsource<\/b>, shared, “Being named both a Major Contender and a Star Performer by Everest Group is strong validation of our strategy to build one of the most agile and future-ready FCC delivery models in the industry. The Star Performer distinction, especially, reflects the pace and quality of our progress. Through our UnBPO\u2122 approach, we’re blending deep domain expertise with GenAI and Agentic AI to help financial institutions detect, investigate, and respond to financial crime \u2013 faster, smarter, and with greater personalization. In the US, we’re seeing strong momentum as more financial institutions choose us as their partner for scalable, AI-powered compliance \u2013 a clear signal that we’re solving for today while building for what’s next.”<\/p>\n

Dheeraj Maken<\/span>, Practice Director, Everest Group,<\/b> shared, “As buyers look for delivery partners that balance operational scale with targeted technology investments, Firstsource offers a geographically distributed FCC delivery model combined with gradual gen AI adoption.<\/p>\n

Firstsource has invested in modular AI tools such as Firstsource relAI\u2122\u00a0and Analyst Co-Pilot, alongside training initiatives through the Firstsource Academy to enhance its capabilities in alert handling, QA automation, and investigation workflows. These elements have contributed to its recognition as a Major Contender and Star Performer in our Financial Crime and Compliance (FCC) Operations Services PEAK Matrix\u00ae Assessment 2025.”<\/p>\n

Key highlights from the report:<\/p>\n