{"id":29139,"date":"2025-07-31T06:16:36","date_gmt":"2025-07-31T06:16:36","guid":{"rendered":"https:\/\/www.hotelsalepage.com\/feed\/cision-pr-newswire\/activeo-launches-oneview-csm-a-seamless-bridge-between-contact-centres-and-servicenow-customer-service-management\/"},"modified":"2025-07-31T06:16:36","modified_gmt":"2025-07-31T06:16:36","slug":"activeo-launches-oneview-csm-a-seamless-bridge-between-contact-centres-and-servicenow-customer-service-management","status":"publish","type":"post","link":"https:\/\/thaipropertynews.com\/feeds\/?p=29139","title":{"rendered":"Activeo Launches OneView CSM: A Seamless Bridge Between Contact Centres and ServiceNow Customer Service Management"},"content":{"rendered":"<p><span class=\"legendSpanClass\"><span class=\"xn-location\">SINGAPORE<\/span> and <span class=\"xn-location\">KUALA LUMPUR, Malaysia<\/span><\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">July 31, 2025<\/span><\/span> \/PRNewswire\/ &#8212;\u00a0<a href=\"https:\/\/activeo.co\/\" target=\"_blank\" rel=\"nofollow\">Activeo<\/a>, a trusted system integrator in customer experience transformation, today announced the launch of <a href=\"https:\/\/activeo.co\/oneview-csm\/\" target=\"_blank\" rel=\"nofollow\"><b><span>Activeo OneView CSM<\/span><\/b><\/a>, a powerful integration that unifies contact centre platforms with ServiceNow Customer Service Management (CSM). Purpose-built to eliminate silos, Activeo OneView CSM empowers enterprises to deliver faster, more personalised, and more efficient customer service from a single interface.<\/p>\n<div class=\"PRN_ImbeddedAssetReference\">\n<p><a href=\"https:\/\/mma.prnasia.com\/media2\/2740916\/Activeo_OneView_CSM__2.html\" target=\"_blank\" rel=\"nofollow\"><img decoding=\"async\" src=\"https:\/\/mma.prnasia.com\/media2\/2740916\/Activeo_OneView_CSM__2.jpg?p=medium600\" title=\"Activeo OneView CSM integration at work\" alt=\"Activeo OneView CSM integration at work\" \/><\/a><br \/><span>Activeo OneView CSM integration at work<\/span><\/p>\n<\/div>\n<p>Developed and rigorously validated under the Built With ServiceNow programme, Activeo OneView CSM is engineered for immediate business value. It aligns with ServiceNow&#8217;s best practices in software development lifecycle and is designed to support measurable outcomes across customer experience and operational efficiency.<\/p>\n<p><b>A Unified Service Experience, Reimagined<\/b><\/p>\n<p>Activeo OneView CSM addresses one of the most common challenges in enterprise customer service: fragmented experiences caused by disconnected platforms. The solution integrates ServiceNow&#8217;s CSM with leading contact centre systems, ensuring that agents no longer need to toggle between multiple applications and customers never need to repeat themselves.<\/p>\n<p><b>Key capabilities include:<\/b><\/p>\n<ul type=\"disc\">\n<li>Seamless access to customer history and interactions across all touchpoints<\/li>\n<li>Real-time, personalised IVR and intelligent routing<\/li>\n<li>Unified dashboards combining contact centre and case management metrics<\/li>\n<li>Built-in email automation and self-service options for faster case deflection<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><b>Proven Results from the Start<\/b><\/p>\n<p>Early adopters have already seen measurable improvements, including:<\/p>\n<ul type=\"disc\">\n<li><b>Reduced Mean Time to Resolution (MTTR)<\/b>\u00a0through unified workflows and fewer app switches<\/li>\n<li><b>Lower cost to serve<\/b>\u00a0by maximising agent efficiency and reducing manual processes<\/li>\n<li><b>Improved customer satisfaction<\/b> by eliminating repetition and personalising service journeys<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><b>Built for the Future of\u00a0CX<\/b><\/p>\n<p>&#8220;At Activeo, we partner closely with customer service teams to understand their operational challenges and identify ways to simplify their work,&#8221; said <span class=\"xn-person\">Jonathan Mondon<\/span>, Head of Enterprise at Activeo. &#8220;By combining our deep expertise in contact centre and case management technologies, we have developed a seamless, single-pane interface for organisations using ServiceNow, enabling them to enhance customer experience with greater speed, consistency, and efficiency.&#8221;<\/p>\n<p>Activeo OneView CSM is now available on the <a href=\"https:\/\/store.servicenow.com\/store\/frame\/app?pp=3ef649971b992e100ffacaa6624bcb3c\" target=\"_blank\" rel=\"nofollow\">ServiceNow Store<\/a>, making it easier than ever for enterprises to deploy and scale.<\/p>\n<p><b>About Activeo<\/b><br \/>Activeo empowers organisations across APAC and globally to transform customer experiences and accelerate digital innovation. As impartial system integrators with more than 12 years of deep consulting expertise and 300+ successful projects, Activeo supports enterprise and government clients with a holistic blend of solutions across CX, Customer Engagement, Digital Workplace, IT Consulting, and Customer Data. We handpick the best technologies aligned with your business objectives, guaranteeing future-resilient solutions with minimal vendor constraints.<\/p>\n<p>\u00a0<\/p>\n<div class=\"PRN_ImbeddedAssetReference\">  <\/div>","protected":false},"excerpt":{"rendered":"<p><!-- wp:html --><\/p>\n<p><span class=\"legendSpanClass\"><span class=\"xn-location\">SINGAPORE<\/span> and <span class=\"xn-location\">KUALA LUMPUR, Malaysia<\/span><\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">July 31, 2025<\/span><\/span> \/PRNewswire\/ &#8212;\u00a0<a href=\"https:\/\/activeo.co\/\" target=\"_blank\" rel=\"nofollow\">Activeo<\/a>, a trusted system integrator in customer experience transformation, today announced the launch of <a href=\"https:\/\/activeo.co\/oneview-csm\/\" target=\"_blank\" rel=\"nofollow\"><b><span>Activeo OneView CSM<\/span><\/b><\/a>, a powerful integration that unifies contact centre platforms with ServiceNow Customer Service Management (CSM). Purpose-built to eliminate silos, Activeo OneView CSM empowers enterprises to deliver faster, more personalised, and more efficient customer service from a single interface.<\/p>\n<div class=\"PRN_ImbeddedAssetReference\">\n<p><a href=\"https:\/\/mma.prnasia.com\/media2\/2740916\/Activeo_OneView_CSM__2.html\" target=\"_blank\" rel=\"nofollow\"><img decoding=\"async\" src=\"https:\/\/mma.prnasia.com\/media2\/2740916\/Activeo_OneView_CSM__2.jpg?p=medium600\" title=\"Activeo OneView CSM integration at work\" alt=\"Activeo OneView CSM integration at work\" \/><\/a><br \/><span>Activeo OneView CSM integration at work<\/span><\/p>\n<\/div>\n<p>Developed and rigorously validated under the Built With ServiceNow programme, Activeo OneView CSM is engineered for immediate business value. It aligns with ServiceNow&#8217;s best practices in software development lifecycle and is designed to support measurable outcomes across customer experience and operational efficiency.<\/p>\n<p><b>A Unified Service Experience, Reimagined<\/b><\/p>\n<p>Activeo OneView CSM addresses one of the most common challenges in enterprise customer service: fragmented experiences caused by disconnected platforms. The solution integrates ServiceNow&#8217;s CSM with leading contact centre systems, ensuring that agents no longer need to toggle between multiple applications and customers never need to repeat themselves.<\/p>\n<p><b>Key capabilities include:<\/b><\/p>\n<ul type=\"disc\">\n<li>Seamless access to customer history and interactions across all touchpoints<\/li>\n<li>Real-time, personalised IVR and intelligent routing<\/li>\n<li>Unified dashboards combining contact centre and case management metrics<\/li>\n<li>Built-in email automation and self-service options for faster case deflection<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><b>Proven Results from the Start<\/b><\/p>\n<p>Early adopters have already seen measurable improvements, including:<\/p>\n<ul type=\"disc\">\n<li><b>Reduced Mean Time to Resolution (MTTR)<\/b>\u00a0through unified workflows and fewer app switches<\/li>\n<li><b>Lower cost to serve<\/b>\u00a0by maximising agent efficiency and reducing manual processes<\/li>\n<li><b>Improved customer satisfaction<\/b> by eliminating repetition and personalising service journeys<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><b>Built for the Future of\u00a0CX<\/b><\/p>\n<p>&#8220;At Activeo, we partner closely with customer service teams to understand their operational challenges and identify ways to simplify their work,&#8221; said <span class=\"xn-person\">Jonathan Mondon<\/span>, Head of Enterprise at Activeo. &#8220;By combining our deep expertise in contact centre and case management technologies, we have developed a seamless, single-pane interface for organisations using ServiceNow, enabling them to enhance customer experience with greater speed, consistency, and efficiency.&#8221;<\/p>\n<p>Activeo OneView CSM is now available on the <a href=\"https:\/\/store.servicenow.com\/store\/frame\/app?pp=3ef649971b992e100ffacaa6624bcb3c\" target=\"_blank\" rel=\"nofollow\">ServiceNow Store<\/a>, making it easier than ever for enterprises to deploy and scale.<\/p>\n<p><b>About Activeo<\/b><br \/>Activeo empowers organisations across APAC and globally to transform customer experiences and accelerate digital innovation. As impartial system integrators with more than 12 years of deep consulting expertise and 300+ successful projects, Activeo supports enterprise and government clients with a holistic blend of solutions across CX, Customer Engagement, Digital Workplace, IT Consulting, and Customer Data. We handpick the best technologies aligned with your business objectives, guaranteeing future-resilient solutions with minimal vendor constraints.<\/p>\n<p>\u00a0<\/p>\n<div class=\"PRN_ImbeddedAssetReference\">  <\/div>\n<p><!-- \/wp:html --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[5,7],"tags":[],"class_list":["post-29139","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cision-pr-newswire","category-cision-pr-newswire-en"],"_links":{"self":[{"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=\/wp\/v2\/posts\/29139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=29139"}],"version-history":[{"count":0,"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=\/wp\/v2\/posts\/29139\/revisions"}],"wp:attachment":[{"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=29139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=29139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=29139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}