{"id":28015,"date":"2025-07-15T20:02:34","date_gmt":"2025-07-15T20:02:34","guid":{"rendered":"https:\/\/www.hotelsalepage.com\/feed\/cision-pr-newswire\/roller-reinforces-customer-first-strategy-with-major-global-support-investments\/"},"modified":"2025-07-15T20:02:34","modified_gmt":"2025-07-15T20:02:34","slug":"roller-reinforces-customer-first-strategy-with-major-global-support-investments","status":"publish","type":"post","link":"https:\/\/thaipropertynews.com\/feeds\/?p=28015","title":{"rendered":"ROLLER Reinforces Customer-First Strategy with Major Global Support Investments"},"content":{"rendered":"<p class=\"prntac\"><i>Global Platform Expands Its Services With New Office in <span class=\"xn-location\">Costa Rica<\/span>, 50% Staff Increase in Support Resources and Strategic Leadership Team Appointment<\/i><\/p>\n<p><span class=\"legendSpanClass\"><span class=\"xn-location\">AUSTIN, Texas<\/span><\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">July 15, 2025<\/span><\/span> \/PRNewswire\/ &#8212; As part of its ongoing commitment to exceptional client service,\u00a0<a href=\"https:\/\/www.roller.software\/\" target=\"_blank\" rel=\"nofollow\">ROLLER<\/a>, the all-in-one venue management platform for the leisure and attractions industry, has announced several initiatives aimed at providing faster, flexible support for its global customers. This includes opening a new Support Center of Excellence in <span class=\"xn-location\">Costa Rica<\/span>, expanding the customer support team by 50%, and the strategic appointment of <span class=\"xn-person\">Brad Cooper<\/span> as Vice President of Customer Experience.<\/p>\n<p>&#8220;Customer experience drives everything we do,&#8221; said <span class=\"xn-person\">Luke Finn<\/span>, CEO and Co-Founder of ROLLER. &#8220;We&#8217;re always connecting with our community to understand their challenges and build solutions that truly help them grow. We&#8217;re constantly learning from our community, listening to their challenges, celebrating their wins, and building solutions that make a real difference. This year, our focus is on scaling that impact, so we can help even more operators not just succeed but thrive.&#8221;<\/p>\n<p>ROLLER&#8217;s customer-first strategy is at the forefront of every decision, and these new additions underscore the company&#8217;s dedication to its community, ensuring operators are supported, wherever they are, whenever they need it. As a direct result of these steps, operators can:<\/p>\n<ul type=\"disc\">\n<li>Expect at least 95% of all support calls to ROLLER will be answered by a team member in less than 60 seconds, 24 hours a day, anywhere in the world<\/li>\n<li>Engage with ROLLER across their preferred channel with <a href=\"https:\/\/mysupport.roller.software\/hc\/en-us\/articles\/115001690793-Contact-ROLLER-support#h_01JXBVBC0J71QDHJZC64QS7FZY\" target=\"_blank\" rel=\"nofollow\">expanded phone suppor<\/a><a href=\"https:\/\/mysupport.roller.software\/hc\/en-us\/articles\/115001690793-Contact-ROLLER-support#h_01JXBVBC0J71QDHJZC64QS7FZY\" target=\"_blank\" rel=\"nofollow\">t<\/a> and a new online chat channel<\/li>\n<li>Find answers to their questions with the revamped knowledge base and customer support page at<a href=\"https:\/\/www.roller.software\/\" target=\"_blank\" rel=\"nofollow\"> https:\/\/www.roller.software\/<\/a><\/li>\n<li>Have issues resolved faster due to a newly launched hardware lab, which allows ROLLER agents to conduct hands-on troubleshooting<\/li>\n<\/ul>\n<p>The new initiatives and appointments are also bolstered by the launch of AI-powered tools that enhance remote diagnostics, agent performance, and QA. Additionally, ROLLER has created new workforce management systems and added a Workforce Analyst position, all aimed at helping the team optimize staffing and improve customer responsiveness.<\/p>\n<p>&#8220;A great product is only as good as the experience that surrounds it,&#8221; said <span class=\"xn-person\">Brad Cooper<\/span>, Vice President of Customer Experience at ROLLER. &#8220;Attractions operators have enough on their plates, and they deserve a technology partner that prioritizes their success. I&#8217;m excited to help ROLLER&#8217;s efforts in delivering outstanding service, listening to customer feedback, and ensuring every venue gets the most out of our platform.&#8221;<\/p>\n<p>To learn more about ROLLER&#8217;s solutions and all-in-one, cloud-based platform, visit <a href=\"https:\/\/www.roller.software\/\" target=\"_blank\" rel=\"nofollow\">roller.software. <\/a><\/p>\n<p><b>About ROLLER<\/b><\/p>\n<p>ROLLER is the cloud-based venue management platform for modern attractions, purpose-built to remove friction from the guest experience at every touchpoint. The company&#8217;s all-in-one platform simplifies its customers&#8217; business processes, improving efficiency and maximizing revenue. ROLLER&#8217;s comprehensive solution includes: Online Checkout &amp; Ticketing, Point-of-Sale, Integrated Payments, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets, Guest Surveys, and more. To learn more, visit <a href=\"https:\/\/www.roller.software\/feature-list\" target=\"_blank\" rel=\"nofollow\">roller.software<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p><!-- wp:html --><\/p>\n<p class=\"prntac\"><i>Global Platform Expands Its Services With New Office in <span class=\"xn-location\">Costa Rica<\/span>, 50% Staff Increase in Support Resources and Strategic Leadership Team Appointment<\/i><\/p>\n<p><span class=\"legendSpanClass\"><span class=\"xn-location\">AUSTIN, Texas<\/span><\/span>, <span class=\"legendSpanClass\"><span class=\"xn-chron\">July 15, 2025<\/span><\/span> \/PRNewswire\/ &#8212; As part of its ongoing commitment to exceptional client service,\u00a0<a href=\"https:\/\/www.roller.software\/\" target=\"_blank\" rel=\"nofollow\">ROLLER<\/a>, the all-in-one venue management platform for the leisure and attractions industry, has announced several initiatives aimed at providing faster, flexible support for its global customers. This includes opening a new Support Center of Excellence in <span class=\"xn-location\">Costa Rica<\/span>, expanding the customer support team by 50%, and the strategic appointment of <span class=\"xn-person\">Brad Cooper<\/span> as Vice President of Customer Experience.<\/p>\n<p>&#8220;Customer experience drives everything we do,&#8221; said <span class=\"xn-person\">Luke Finn<\/span>, CEO and Co-Founder of ROLLER. &#8220;We&#8217;re always connecting with our community to understand their challenges and build solutions that truly help them grow. We&#8217;re constantly learning from our community, listening to their challenges, celebrating their wins, and building solutions that make a real difference. This year, our focus is on scaling that impact, so we can help even more operators not just succeed but thrive.&#8221;<\/p>\n<p>ROLLER&#8217;s customer-first strategy is at the forefront of every decision, and these new additions underscore the company&#8217;s dedication to its community, ensuring operators are supported, wherever they are, whenever they need it. As a direct result of these steps, operators can:<\/p>\n<ul type=\"disc\">\n<li>Expect at least 95% of all support calls to ROLLER will be answered by a team member in less than 60 seconds, 24 hours a day, anywhere in the world<\/li>\n<li>Engage with ROLLER across their preferred channel with <a href=\"https:\/\/mysupport.roller.software\/hc\/en-us\/articles\/115001690793-Contact-ROLLER-support#h_01JXBVBC0J71QDHJZC64QS7FZY\" target=\"_blank\" rel=\"nofollow\">expanded phone suppor<\/a><a href=\"https:\/\/mysupport.roller.software\/hc\/en-us\/articles\/115001690793-Contact-ROLLER-support#h_01JXBVBC0J71QDHJZC64QS7FZY\" target=\"_blank\" rel=\"nofollow\">t<\/a> and a new online chat channel<\/li>\n<li>Find answers to their questions with the revamped knowledge base and customer support page at<a href=\"https:\/\/www.roller.software\/\" target=\"_blank\" rel=\"nofollow\"> https:\/\/www.roller.software\/<\/a><\/li>\n<li>Have issues resolved faster due to a newly launched hardware lab, which allows ROLLER agents to conduct hands-on troubleshooting<\/li>\n<\/ul>\n<p>The new initiatives and appointments are also bolstered by the launch of AI-powered tools that enhance remote diagnostics, agent performance, and QA. Additionally, ROLLER has created new workforce management systems and added a Workforce Analyst position, all aimed at helping the team optimize staffing and improve customer responsiveness.<\/p>\n<p>&#8220;A great product is only as good as the experience that surrounds it,&#8221; said <span class=\"xn-person\">Brad Cooper<\/span>, Vice President of Customer Experience at ROLLER. &#8220;Attractions operators have enough on their plates, and they deserve a technology partner that prioritizes their success. I&#8217;m excited to help ROLLER&#8217;s efforts in delivering outstanding service, listening to customer feedback, and ensuring every venue gets the most out of our platform.&#8221;<\/p>\n<p>To learn more about ROLLER&#8217;s solutions and all-in-one, cloud-based platform, visit <a href=\"https:\/\/www.roller.software\/\" target=\"_blank\" rel=\"nofollow\">roller.software. <\/a><\/p>\n<p><b>About ROLLER<\/b><\/p>\n<p>ROLLER is the cloud-based venue management platform for modern attractions, purpose-built to remove friction from the guest experience at every touchpoint. The company&#8217;s all-in-one platform simplifies its customers&#8217; business processes, improving efficiency and maximizing revenue. ROLLER&#8217;s comprehensive solution includes: Online Checkout &amp; Ticketing, Point-of-Sale, Integrated Payments, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets, Guest Surveys, and more. To learn more, visit <a href=\"https:\/\/www.roller.software\/feature-list\" target=\"_blank\" rel=\"nofollow\">roller.software<\/a>.<\/p>\n<p><!-- \/wp:html --><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rop_custom_images_group":[],"rop_custom_messages_group":[],"rop_publish_now":"initial","rop_publish_now_accounts":[],"rop_publish_now_history":[],"rop_publish_now_status":"pending","footnotes":""},"categories":[5,7],"tags":[],"class_list":["post-28015","post","type-post","status-publish","format-standard","hentry","category-cision-pr-newswire","category-cision-pr-newswire-en"],"_links":{"self":[{"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=\/wp\/v2\/posts\/28015","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=28015"}],"version-history":[{"count":0,"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=\/wp\/v2\/posts\/28015\/revisions"}],"wp:attachment":[{"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=28015"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=28015"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thaipropertynews.com\/feeds\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=28015"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}